{"id":29,"date":"2026-04-13T07:33:21","date_gmt":"2026-04-13T07:33:21","guid":{"rendered":"https:\/\/wwfs.co.za\/?page_id=29"},"modified":"2026-04-13T07:35:46","modified_gmt":"2026-04-13T07:35:46","slug":"complaints","status":"publish","type":"page","link":"https:\/\/wwfs.co.za\/?page_id=29","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"29\" class=\"elementor elementor-29\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0d75893 elementor-section-full_width elementor-section-height-default elementor-section-height-default jltma-glass-effect-no\" data-id=\"0d75893\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e986459 jltma-glass-effect-no\" data-id=\"e986459\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9842435 elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no\" data-id=\"9842435\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-b5247c1 jltma-glass-effect-no\" data-id=\"b5247c1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c33a213 jltma-glass-effect-no elementor-widget elementor-widget-spacer\" data-id=\"c33a213\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-834dc52 elementor-button-info elementor-align-center jltma-glass-effect-no elementor-widget elementor-widget-button\" data-id=\"834dc52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"https:\/\/wwfs.co.za\/about-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">About Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4f541ad jltma-glass-effect-no\" data-id=\"4f541ad\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa02425 jltma-glass-effect-no elementor-widget elementor-widget-image\" data-id=\"fa02425\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wwfs.co.za\/home\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1500\" height=\"600\" src=\"https:\/\/wwfs.co.za\/wp-content\/uploads\/2026\/04\/worldwide-financial-500-\u00d7-250-px-High-quality.png\" class=\"attachment-1536x1536 size-1536x1536 wp-image-17\" alt=\"\" srcset=\"https:\/\/wwfs.co.za\/wp-content\/uploads\/2026\/04\/worldwide-financial-500-\u00d7-250-px-High-quality.png 1500w, https:\/\/wwfs.co.za\/wp-content\/uploads\/2026\/04\/worldwide-financial-500-\u00d7-250-px-High-quality-300x120.png 300w, https:\/\/wwfs.co.za\/wp-content\/uploads\/2026\/04\/worldwide-financial-500-\u00d7-250-px-High-quality-1024x410.png 1024w, https:\/\/wwfs.co.za\/wp-content\/uploads\/2026\/04\/worldwide-financial-500-\u00d7-250-px-High-quality-768x307.png 768w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-c7be25d jltma-glass-effect-no\" data-id=\"c7be25d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b582d4 jltma-glass-effect-no elementor-widget elementor-widget-spacer\" data-id=\"6b582d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66f1c80 elementor-button-info elementor-align-center jltma-glass-effect-no elementor-widget elementor-widget-button\" data-id=\"66f1c80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"https:\/\/wwfs.co.za\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2404aaa elementor-section-full_width elementor-section-height-default elementor-section-height-default jltma-glass-effect-no\" data-id=\"2404aaa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a586012 jltma-glass-effect-no\" data-id=\"a586012\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0355cd0 jltma-glass-effect-no elementor-widget elementor-widget-ma-gradient-headline jltma-addon ma-gradient-headline\" data-id=\"0355cd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ma-gradient-headline.default\">\n\t\t\t\t\t<h2 class=\"jltma-gradient-headline\">Complaints<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f7bec8 jltma-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"1f7bec8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">How to Complain<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-356b404 jltma-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"356b404\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: arial, helvetica, sans-serif;\">In the event of a complaint about the authorised financial services rendered by Worldwide Financial Solutions, or for access to our conflict of interest policy feel free to contact us on any of the following channels:<\/span><\/p><p><span style=\"font-family: arial, helvetica, sans-serif;\">Email: compliance@wwfs.co.za\u00a0 \u00a0 \u00a0 \u00a0 Registered Post: <span style=\"font-weight: 400;\">Postnet Suite No 349, Private Bag X15, Somerset West, 7129<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f81bbec jltma-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"f81bbec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Complaints resolution process<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d2fe74 jltma-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"6d2fe74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Product or Service related complaints will be handled speedily by one or more members of our support team by sending out official correspondence to the aggrieved client. Failing this initial correspondence to be to the client\u2019s satisfaction the client will be contacted to discuss potential remedies.<\/p><p>Advice related complaints are handled by our internal Complaints officer. Should the official correspondence sent to the client prove to be unsatisfactory the client will be contacted to discuss potential remedies.<\/p><p>In the event that the client is still dissatisfied after discussion then it is recommended to contact the regulatory authorities\/controlling bodies on the following details:<\/p><p>ASISA &#8211; Website: www.asisa.org.za<br \/>Cape Town branch &#8211; Physical address: Bridge House, Boundary Terraces, 1 Miriendahl Lane, Newlands, 7700. Postal address: P.O. Box 23525, Claremont, 7735<br \/>Tel: 021 673 1620 Email: info@asisa.org.za<\/p><p>ASISA Johannesburg branch &#8211; Physical address: First Floor, East Wing, 21 Bond Street, Ferndale, Randburg, 2125. Postal address: P.O. Box 2618, Randburg, 2125 Tel:: 011 369 0460 Email: info@asisa.org.za<\/p><p>The FAIS Ombudsman &#8211; Website: www.faisombud.co.za<br \/>The Office of the Ombudsman for Financial Services Providers<br \/>Physical address: Eastwood Office Park, Baobab House, Ground Floor, Cnr Lynnwood Road and Jacobson Drive, Lynwood Ridge, 0081. Postal address: P. O. Box 74571, Lynwood Ridge, 0040<br \/>Phone: 012 470 9080 Email: info@faisombud.co.za<\/p><p>The Council for Medical Schemes &#8211; Website: www.medicalschemes.co.za<br \/>Block A, Eco Glades 2 Office Park, 420 Witch \u2013 Hazel Avenue, Eco Park, Centurion, 0157<br \/>Postal address: Private Bag X34, Hatfield, 0028<br \/>Phone: 0124310500 Email: information@medicalschemes.co.za<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5dc053c elementor-section-full_width elementor-section-height-default elementor-section-height-default jltma-glass-effect-no\" data-id=\"5dc053c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fc88e8f jltma-glass-effect-no\" data-id=\"fc88e8f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c2451f jltma-glass-effect-no elementor-widget elementor-widget-image\" data-id=\"9c2451f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/wwfs.co.za\/wp-content\/uploads\/2026\/04\/sebastian-herrmann-jzTQVxCyKYs-unsplash-scaled-1.jpg\" title=\"sebastian-herrmann-jzTQVxCyKYs-unsplash-scaled.jpg\" alt=\"sebastian-herrmann-jzTQVxCyKYs-unsplash-scaled.jpg\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c17332 elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no\" data-id=\"8c17332\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-78298ac jltma-glass-effect-no\" data-id=\"78298ac\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3212d39 jltma-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"3212d39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0\u00a9 2022 Worldwide Financial Solutions is an Authorised FSP 51651<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5ef7fb3 jltma-glass-effect-no\" data-id=\"5ef7fb3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ab99df elementor-button-info elementor-align-center elementor-mobile-align-right jltma-glass-effect-no elementor-widget elementor-widget-button\" data-id=\"3ab99df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"https:\/\/wwfs.co.za\/legal\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Legal<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-0e7abee jltma-glass-effect-no\" data-id=\"0e7abee\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a70f126 elementor-button-info elementor-align-center elementor-mobile-align-right jltma-glass-effect-no elementor-widget elementor-widget-button\" data-id=\"a70f126\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Complaints<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>About Us Contact Us Complaints How to Complain In the event of a complaint about the authorised financial services rendered by Worldwide Financial Solutions, or for access to our conflict of interest policy feel free to contact us on any of the following channels: Email: compliance@wwfs.co.za\u00a0 \u00a0 \u00a0 \u00a0 Registered Post: Postnet Suite No 349, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-29","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wwfs.co.za\/index.php?rest_route=\/wp\/v2\/pages\/29","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wwfs.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wwfs.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wwfs.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wwfs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=29"}],"version-history":[{"count":4,"href":"https:\/\/wwfs.co.za\/index.php?rest_route=\/wp\/v2\/pages\/29\/revisions"}],"predecessor-version":[{"id":35,"href":"https:\/\/wwfs.co.za\/index.php?rest_route=\/wp\/v2\/pages\/29\/revisions\/35"}],"wp:attachment":[{"href":"https:\/\/wwfs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=29"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}